Frequently Asked Questions ✨
Everything you need to know about ordering, shipping, and caring for your sparkly new favorites!
Shipping Information
UK Domestic Shipping
Tracked 48 :3-5 business days £3.99
Tracked 24 :1-2 business days £4.99
Free Shipping: Orders over £50 FREE
Processing Times
Standard Items:
Phone cases, ready-made items: 1-2 business days
Custom Items:
Personalised hoodies, drinkware: 3-5 business days
Order Cut-off Times
Orders placed before 2 PM Monday-Friday are processed the same day. Orders placed after 2 PM or on weekends are processed the next business day.
Returns Policy
30-Day Return Window
We want you to absolutely love your Glitz & Treats purchase! If you're not completely satisfied, you can return eligible items within 30 days of delivery.
✅ Returnable Items
• Phone cases (unused, original packaging)
• Non-personalized apparel (unworn, tags attached)
• Standard drinkware (unused)
• Any item with manufacturing defects
❌ Non-Returnable Items
• Personalized/custom items
• Items worn or used
• Items without original packaging
• Digital gift cards
Return Process
Contact Us
Email hello@glitzandtreats.com with your order number
Get Return Label
We'll send you a prepaid return label (UK only)
Send It Back
Package securely and ship using our label
Need a different size or colour? We've got you covered! Exchanges are available for non-personalized items within 30 days of delivery.
Exchanges
Exchange Process
- Email us with your order number and exchange request
- We'll send a prepaid return label (UK customers)
- Send back your original item
- We'll ship your new item once we receive the return
Exchange Costs
Return shipping: Customer pays
New item shipping: We cover it!
Custom & Personalised Items
Special Care for Your Custom Pieces
Your personalized items are made especially for you with love and attention to detail. Here's what you need to know:
Production Timeline
• Custom hoodies: 3-5 business days
• Personalized drinkware: 2-4 business days
• Custom vinyl items: 3-4 business days
Return Policy
Custom items arefinal saleunless there's a manufacturing defect or our error. Please double-check your personalization details before ordering!
Quality Guarantee
If your custom item arrives with any defects or errors on our part, we'll make it right:
Full refund or free replacement - your choice
We cover all return shipping costs for defective items
Priority processing for replacement orders
Refund Information
Processing Times
Once we receive your return:2-3 days
Processing and quality check
Refund to your account:5-10 days
Depending on your bank/card provider
Refund Methods
Credit/debit card (original payment method)
PayPal (for PayPal payments)
Store credit (by request)
Note: Original shipping costs are not refundable unless the return is due to our error or a defective item.
Questions About Your Order? ✨
Our sparkle squad is here to help with any shipping or return questions!
📧 Email: hello@glitzandtreats.com
🕐 Response Time: Within 24 hours