Frequently Asked Questions ✨
Everything you need to know about ordering, shipping, and caring for your sparkly new favorites!
Shipping
How long does shipping take?
UK Domestic: 3-5 business days via Royal Mail
International: 7-14 business days depending on destination
All orders are processed within 1-2 business days. You'll receive a tracking number via email once your sparkly package is on its way! ✨
Can I track my order?
Absolutely! Once your order ships, you'll receive an email with your tracking number and a direct link to track your package. You can also check your order status anytime by contacting us with your order number.
Returns & Exchange
What's your return policy?
We want you to absolutely love your Glitz & Treats pieces! Here's our policy:
- • 30-day return window from delivery date
- • Items must be unused and in original condition
- • Note: Personalised/custom items are final sale (unless defective)
- • Return shipping costs are covered by the customer unless the item is defective
Contact us at hello@glitzandtreats.com to start your return! 💖
Can I exchange for a different size/colour?
Yes! We offer exchanges within 30 days of delivery for non-personalized items.
Exchange process:
- Email us with your order number and what you'd like to exchange
- Send your original item back to us (return shipping is on you).
- Send back your item and we'll ship your new one!
International customers cover return shipping, but we'll cover the new item's shipping to you! ✨
Product Care
How do I care for my sublimation tumbler/drinkware?
Keep your drinkware sparkling with these care tips:
• Dishwasher safe (top rack only) – use a gentle cycle with mild detergent
• Skip the super-hot cycles to protect your print
• Avoid abrasive scrubbers – a soft cloth or sponge is best
• No overnight soaks – prolonged moisture can harm seals over time
• Wipe dry immediately after washing to prevent water spots ✨
Follow these steps and your tumbler will stay gorgeous for years! 💖
How do I care for vinyl apparel (hoodies, tees)?
Keep your vinyl designs looking fresh:
• Turn inside out before washing
• Wash in cold water (30°C or less)
• Use mild detergent, no fabric softener
• Air dry
• If ironing, place a cloth over the design and use low heat
• Never iron directly on vinyl!
Proper care keeps your puff print raised and your designs vibrant! ✨
How do I clean my phone case?
Keep your phone case looking flawless:
• Wipe with a soft, slightly damp cloth
• For stubborn spots, use mild soap solution
• Avoid harsh chemicals like alcohol or bleach
• Don't submerge in water
• Dry immediately with a clean cloth
Regular gentle cleaning keeps that glossy finish sparkling! 💎
Order Issuse
I made a mistake on my custom order. Can I change it?
Don't panic! We've all been there. Here's what to do:
- • Contact us ASAP at hello@glitzandtreats.com with your order number
- • Within 2 hours of ordering: We can usually make changes no problem!
- • After 2 hours: We'll check if production has started and do our best to help
- • Already in production: We'll work with you on the best solution
The sooner you reach out, the easier it is to fix! We're always here to help. ✨
My order arrived damaged. What should I do?
My order arrived damaged. What should I do?
Oh no! We're so sorry this happened. We'll make it right immediately:
1. Take photos of the damaged item and packaging
2. Email us at hello@glitzandtreats.com with your order number and photos
3. We'll send a replacement or full refund - your choice!
4. Keep the damaged item - no need to send it back
We typically respond within 24 hours and get replacements out ASAP. Your satisfaction is our priority! 💖
Can I cancel my order?
Timing is everything with order cancellations:
• Within 2 hours: Full cancellation and refund, no questions asked!
• 2-24 hours: Usually possible - we'll check production status
• After 24 hours: If not yet shipped, we can still try
• Already shipped: You can return it once received (standard return policy applies)
Email us immediately at hello@glitzandtreats.com with your order number for the fastest response! ⚡
Sizing
How do the hoodies fit?
Our hoodies have that perfect oversized, cosy fit that's so trendy right now!
• Relaxed, unisex fit - not too baggy, not too fitted
• True to size for that perfect oversized look
• Want extra slouchy vibes? Size up!
• Check our size guide on each product page for exact measurements
Size Guide: S (40" chest), M (44" chest), L (48" chest), XL (52" chest)
What if I'm between sizes?
Here's our sizing advice:
- • For hoodies: If between sizes, go with your usual size for the perfect relaxed fit
- • Want it extra oversized? Size up for that cosy, slouchy vibe
- • Prefer a more fitted look? Stick with your usual size
Still unsure? Message us with your measurements and we'll help you choose! 💖
Still Have Questions? ✨
Can't find what you're looking for? Our sparkle squad is here to help!